Frequently Asked Questions

Support

• How can I reach customer support?

Orders and Billing Inquiries

• I've lost my password!
• I'm trying to use a coupon code, but it's saying it's an Invalid Coupon. What's going on?
• I have received my confirmation email, but where are my leads?
• Why don't I see this lead store's name show up on my credit card as the merchant when I order leads?
• How do I update credit card information?
• What is your policy on lead replacements?

Lead Replacement

• How do I request replacement for a bad lead?
• How do I log in to my account?

Using Your Back Office

• Can I pause and un-pause my lead order?
• How do I change how many leads I receive per day?
• What is Loyalty Rewards Program?
• My next Loyalty Rewards order is about to reopen, and I am not ready for it. What can I do?
• How do I change my email address and other account information?

About Our Leads

• How many times are your leads sold?
• Why should I buy leads from your store?

Support

How can I reach customer support?

Due to the influx of calls to our office, we are only offering support via email for now. You can email support at instant@leadcustomerservice.com and we'll respond within 48 business hours. If your question is a highly technical or sensitive one which requires a phone call, we will have someone contact you personally at the phone number you provide in your email.

Our support team will be monitoring emails regularly Monday-Friday. (We don't monitor emails on weekends and holidays.)

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Orders and Billing Inquiries

I've lost my password!

Click here to retrieve your password.

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A couple of things could be responsible here

Our coupon codes are case-sensitive, so first make sure that the code is typed in EXACTLY as shown on your system website or on the email you received. (Make sure there aren't any extra spaces added or missing dashes, etc.)

If the coupon code is typed in correctly, but it is still coming up as invalid, then the system recognizes that you have attempted to use this coupon before. If you did not complete your order when you first attempted to use the coupon, and have not yet taken advantage of this discount, please contact your friendly Customer Support team for an alternative code.

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Lead delivery time varies depending on the type of lead ordered, payment processing time, our current production volume, and the amount of currently open orders. Most leads are delivered anywhere from immediately, to within a few business days.

For specific information about the delivery time of your leads, please check the lead description page for the type of lead you have ordered.

If you are concerned about the delivery time of your order, please contact Customer Support.

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Well...that's a complicated question to answer. Without going in to a long, boring explanation of how the international banking conglomerate works...let's just say that this lead store is part of a family of cool lead stores that operates under the umbrella of a parent company. It just makes things real convenient for us to use a single payment processor for all of our stores.

Right now, that payment processor shows up on your credit card statement as "Dedicated Media Solutions"

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After your order is placed there is no option through the website to update your credit card information. Simply cancel your Loyalty Rewards order and place a new order with your new credit card, or contact customer support with your new credit card information.

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Lead Replacement

Our lead store provides you with an easy way to "never pay for a bad lead again!" You can request replacement for any bad leads right in your Contact Manager. Our Replacement Policy allows you up to 5 days from the date of receipt of the lead to submit a request for replacement.

Leads submitted for replacement will be verified within 7 days of submission. If the chargeback is accepted, you will receive a Chargeback Granted email, and a replacement lead will be sent to your account automatically when one becomes available. If it is denied, you will receive a Chargeback Denied email, with an explanation as to why it was denied.

Following are APPROVED replacement requests:
 
* Disconnected telephone  
* Wrong number  
* Located outside US & Canada  
* Information submitted by a third party (unwillingly)  

Following are NON-VALID replacement requests:

  * Prospect is not interested in your business
  * Unable to reach prospect live
  * Unable to leave a voice mail message
  * Bad email address
  * Person has been contacted by someone from same company previously
  * Prospect is already involved in network marketing
* Lead was delivered over 5 days ago

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Click Here for a short tutorial that shows you exactly how to request replacement of bad leads.

Around here, you'll never pay for a bad lead.

Anytime you dial a number that's disconnected...out of service...or connects you to a real live person who says that the prospect doesn't live there...that's considered a bad lead.

Don't get mad. In your Contact Manager, just look for the "Rate/Return this Contact" box in the Contact Details page for that contact. Click on the link that says "Return this Business Prospect" and we'll replace that lead.

Just make sure that you ask for a replacement within 5 days after receiving the lead, OK?

Leads submitted for replacement will be verified within 7 days of submission. If the chargeback is accepted, you will receive a Chargeback Granted email, and a replacement lead will be sent to your account automatically when one becomes available. If it is denied, you will receive a Chargeback Denied email, with an explanation as to why it was denied.

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Using Your Back Office

Click on the Login link at the top of the page or go to the Home page and login where it says "Returning Customers View and Download Your Leads" Your user name is your complete email address (xxxxx@yyyyy.com). Your password was selected when you initially placed your order. Both your email address and your password are cAsE sensitive.

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Absolutely! Click Here for a short tutorial that shows you exactly how to pause/restart your leads.

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After your order is placed there is no option through the website to change the daily delivery of an order already in progress. Please contact customer support with your request.

Lead delivery may vary each day depending on the type of lead ordered, our current production volume, and the amount of currently open orders.

Most real time leads have the option to select how many leads are received each day during checkout. Batch leads (fresh leads and aged leads) are usually delivered as soon as they are available after you place your order.

Please note: The % you select is the maximum amount of leads that you are likely to receive each day, but we cannot guarantee daily delivery amounts.  Actual daily delivery will depend on the lead type and supply of the leads each day.  We are continually working to meet your maximum amount requested each day. 

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Our Loyalty Rewards program is a recurring order that offers you the extra leads when you stay active in the program. When you place a new order you will be given the option to join our Loyalty Rewards program during checkout.

For Exclusive lead types, 10% more leads dwill be automatically included with your order, as well as subsequent renewal orders.

For qualifying Shared lead types, you’ll receive 10% more leads on your initial order. Your 2nd renewal will receive 20% more leads, and your 3rd renewal will receive 30% more leads! Every renewal following will continue to receive 30% more leads as long as your order remains active*.

* You can pause delivery on an order 1 time for up to 7 days and continue to be qualified for the program. Your order will restart automatically after 7 days. If you pause your order a 2nd time, your renewals will revert to our standard 10% overage. To regain the extra leads, you will need to place a new order.

Your Loyalty Rewards program order will be delivered in the time frame you have chosen (once a month, every week, every other week, etc). You will receive the same order and price as your first order. There is no contract or obligation to stay on the Loyalty Rewards Program. You may cancel at any time.

The "Once a month" option processes exactly every 30 days, so you may not receive your order on exactly the same day each month, depending on the length of the previous month (Example: February has 28/29 days so the following month your order will process a few days earlier).

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You can place your Loyalty Rewards order 'on hold', meaning that it will not reopen on the scheduled date. The order will remain on hold until you 'Activate' it yourself.

To do this, login to your leads customer account and click on the Loyalty Rewards Manager section. Next to each active order you will see the "Hold Order" link.

To restart, simply return to this page and the top link will now say 'Activate'.

If you need to close your order you can do this from that section as well, by selecting "Cancel Order".

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Login to your account.

Click on Update My Account Settings (link is towards the bottom of the page in the customer control panel)

Change any information such as name, email, address, password, business association, and email notifications.

Click on Update My Settings at the bottom of the page.

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About Our Leads

If you purchase our Exclusive Leads, these will be sold to you and ONLY you. All of our other leads will be sold to you and up to two other people in different businesses.

All of our other leads will be sold to you and up to two other people in different businesses.

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Simple! We are committed to getting you the best leads, for the best price in the industry. And if you do get a bad lead from us, we have an incredibly generous replacement policy, which you can access straight from your own Contact Manager! To top it all off, we have a great Customer Support team that is dedicated to keeping our customers happy.

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